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FREQUENTLY ASKED QUESTIONS

What is 7-Eleven Buying Online Marketplace?

7-Eleven Buying Online Marketplace is your one-stop online shop for a curated selection of high-quality gifts and home decor items that enhance special occasions and everyday life. We aim to provide products that inspire joy and creativity.

What types of products do you offer?

We offer a diverse range of products, including elegant home decor, stylish gifts for all occasions, seasonal collections, and much more. Each product is thoughtfully selected to ensure quality and uniqueness.

How can I place an order?

To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information. Once your order is complete, you will receive a confirmation email.

Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary based on your location. Please check our Shipping Policy for more details.

How do I track my order?

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment on our carrier’s website.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy, you can return unused and unopened items within 7 days of receiving your order for a full refund or exchange. Please refer to our Return Policy for more details on how to initiate a return.

What should I do if my item arrives damaged or defective?

We take great care in packaging our products, but if you receive a damaged or defective item, please contact us within 7 days of delivery. We will resolve the issue by offering a replacement or refund.

Do you offer gift wrapping or personalized messages?

Yes! We offer gift wrapping options at checkout to make your gifts even more special. Additionally, you can include a personalized message with your gift, which will be included in the packaging.

How can I contact customer service?

You can reach our customer service team via email at markbenny8968@gmail.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

How can I stay updated on promotions and new products?

To stay informed about our latest promotions, new arrivals, and exclusive offers, subscribe to our newsletter at the bottom of the page. You can also follow us on our social media channels for real-time updates!

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